Substance vs. Appearance
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Substance vs. Appearance How the performance of competence quietly replaces the real thing, and how to stop it.
Part of the Performance Capability Handbook Series (No. 07), this handbook on standards and performance explores twenty-five ideas on how the mere appearance of competence can dangerously replace actual ability. Learn to look behind the presentation and discover actionable ways to close the gap between how things appear and the true substance beneath.
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